At gotitforu.com our pride in the quality products offered and in our commitment to excellent customer service is demonstrated by an industry-leading 45 day return policy. We want you to be completely satisfied with your shopping experience! If the merchandise you purchased fails to live up to your expectations, please follow the instructions below for exchange, refund, replacement, repair or gift certificate.

When your merchandise arrives immediately inspect the package. If the package is visibly damaged, do not accept it. If the carrier has left the location of delivery, please create an RMA request within 24 hours of delivery by following the directions below.

If you are not completely satisfied with your purchase, please create an RMA request by following the directions below.

If you received a gift that was purchased from gotitforu.com you may be eligible for either an exchange for other merchandise or a gift certificate. Please create an RMA request by following the directions below.

Directions to create an RMA Request

1. Go to My Account and log in. If you do not have an account, please create an account.

2. Go to Track Your Recent Orders section, click on the Add New RMA button, and follow the directions to Create New RMA.

3. Please do not ship the item(s) back to us until you have received our email with further instructions and an RMA number.

Returning Your Item - Please repack the merchandise in its original packaging materials. Include the original packing slip or a copy of the invoice in the return package. Write the RMA number in bold print on the outside of the package. Insure the package with the shipping carrier and retain the shippers tracking information.

Refunds - Once your returned item is received, processed and a refund is authorized, please allow one billing cycle for the refund to appear on your credit card statement. Refunds on shipping costs are credited only when an item is incorrectly shipped or arrives defective or damaged.

This warranty does not apply to any defect arising from the buyers or users misuse of the product, negligence, failure to follow instructions noted in the owners manual, use on current or voltage other than that stamped on the product, wear and tear, alterations or repair not authorized by gotitforu.com, use for commercial purposes, or damage from natural disasters. There is also no warranty for parts lost by the user.

Clearance items - are not eligible for a replacement, exchange for other merchandise, refund or gift certificate.

Thank you for shopping with us. We appreciate your business!